TOMRA Care experts provide customer support in the event of breakdowns to avoid production stops or interruption due to a defective machine. Whether by telephone or via a remote connection, quick and reliable access to TOMRA service engineers often helps to bypass serious production losses, although in some cases, an onsite intervention may be required. Our extensive experience enables us to support your local service crew or, if necessary, to entirely carry out jobs that require deeper understanding and detailed knowledge. You can select the option that best fits your organizational needs.
TOMRA CARE: BASIC = CONTROL YOUR OPERATIONS
- Designed specifically for your machine
- Maximize up-time by replacing parts before they wear out
- Manufacturer Service protocols used by certified engineers
TOMRA CARE: PLUS = OPTIMIZE YOUR OPERATIONS
On top of your TOMRA Care "Basic", TOMRA Care "Plus" will bring your machine to the next level with:
- Extended training for better control and daily operation
- 24/7 remote support to keep your machine up and running
- Performance validation using standard procedures
TOMRA CARE: PREMIUM = PEACE OF MIND
In addition to TOMRA Care "Plus", "Premium" provides
- Extended warranty to avoid unexpected costs on key components
- Tailor-made parts solutions to optimize availability
- Software upgrades to access the latest functionalities